Terms & Conditions

1.1 Ordering our services

Our contract with you, and your service order, is legally binding at the point of order. You may cancel your scheduled visit at any time up to 24 working hours prior to the visit and only incur a partial charge of £6.50. Cancellations made after this time may incur an administrative charge of £47.00. If we are unable to fulfil your service visit we shall not be liable for any costs associated with our inability to fulfil your service visit.

1.2 Charging for our services

We accept card payments by Visa, Visa Debit, MasterCard, American Express, Solo and Maestro. Payments for General customers have to made in advance and payment must be received prior to the booking time and date. We also accept payment by BACS transfer in settlement of an account.

The information contained within this site is checked for accuracy however on occasions an error may occur. We will not be liable for any errors to service descriptions or prices; however we will attempt to supply the service you require on a best endeavours basis.

1.3 Time allocations for jobs

We allocate 2 hour time slots from Monday to Friday for your visit (or weekends by prior agreement), and these are supplied on a first come, first served basis. Your engineer can arrive any time between the start of your slot and the end of your slot.

1.4 Missed Appointments

If you are unable to keep a service appointment please contact us to re-book the appointment on info@eicr-certificate.uk or by using the whatsapp live chat function on the website as soon as possible.

1.5 Warranty

All of our services carry a three month warranty on parts and labour. If a problem recurs on a fault which we fixed or any fault occurs which directly relates to the work we carried out we will rectify the problem at our cost.

1.6 Plumbing services – access to stop-cock

On some occasions, for instance to facilitate a repair or install a boiler, we may need access to the main stop cock in the premises that we have been ask to attend. In these circumstances we require you to:

• Know or have found out where the stop cock to the premises is
• Have facilitated unhindered access to the stop cock
• Have ensured that the stop cock is in good working order

1.7 Payments and charges

For jobs where an hourly rate is applicable, a credit or debit card will be required to book an appointment slot. Your card will not be charged immediately but may be used to collect any outstanding balance for work or other fees incurred.

1.8 Parking & Congestion charges

Parking & Congestion charges will be charged at cost and it is at the companies discretion as to whether the charge will be applied to any particular order.

Fixed Rate Services

• All necessary materials will be provided by us
• Any quote or estimate is subject to revision if there are changes to the work
• Time frames are guidelines and we cannot be held responsible for extra time
• Quotes are valid for 28 days from issue

2. Damage and Complaints

It is the responsibility of the client:

• To remove valuable and/or fragile items from areas to be decorated
• To remove pictures and other wall-hangings
• To remove electrical goods

3. Quotations

The agreed final quote represents a written contract for the exact work to be completed. Any agreement made verbally is not covered by the contract unless it has been written into said contract.

4. Deposits

• A deposit is required to cover material expenses
• All deposits must be made by telephone or internet payment
• Deposits are refundable at our discretion

5. Completion of the project

It is the client's responsibility to make sure there is someone available on the last day of the project for consultation, final snagging and final sign-off for the project.

6. Termination of the contract

We reserve the right to terminate the project at any time. Eicr Certificate will not tolerate aggressive behaviour, rude behaviour, racism, nationalism, sexism, homophobia or ageism directed towards any of its staff or contractors.